Posted rates are what the lender publishes. Your effective rates are often better - you've negotiated, you have status with a lender, or you have a brokerage discount. Rate overrides let you set those custom rates per lender per term.
Adding An Override
- Go to Rates.
- Find the cell you want to override (lender × term).
- Click the cell.
- Enter your custom rate.
- Save.
For Fixed cells, type the absolute rate (e.g. 4.29). For Variable cells, you set the spread off prime instead: click the P+ / P- toggle to choose the direction, then type the number (e.g. 0.85 for Prime minus 0.85%). The effective rate is built from the current prime rate automatically.
The cell now shows your override rate (with the original posted rate visible as a tooltip or secondary text). The cell is visually distinct so you remember it's a custom rate.
Adding A Note And An Expiry Date
Clicking the rate is the quick edit. The pencil beside it opens the full editor, where you can set the rate along with two extra things. On a Variable cell the editor carries the same P+ / P- toggle as the table - click it to pick the direction, then type the points (0.85 for Prime minus 0.85%), and it shows you the rate it resolves to.
Every cell has the pencil, including ones we publish no rate for (a dash). That's how you put a note on a lender or term we don't carry a rate for.
The two extra fields:
- Note - your own shorthand for why this rate is what it is: "promo to Friday", "insured only", "needs 20% down". Notes are internal. They show to you and your team, and never appear on anything a client sees - no report, no PDF, no borrower portal.
- Expires - the day the rate stops being good.
Once either is set, the rate itself picks up a dotted underline. Hover the rate to read the note and the expiry date.
If you save a note on a cell you had never overridden, that rate gets pinned at its current market value so the note has something to attach to. Clear the override (see below) if you want the cell following the market again.
When A Rate Expires
The expiry date is a reminder, not a rule. Nothing recalculates and no rate disappears - your savings math keeps using the rate exactly as before.
What changes is the flag: past the expiry date the underline turns amber and the tooltip reads Expired instead of Expires. You will see it in three places:
- The cell on the Rates page.
- The Best Option card in a client's Rate Analysis.
- The lender rows under Other Options in the same view.
That way a stale promo rate announces itself while you're in front of a client, instead of after you've quoted it.
How Overrides Interact With Live Posted Rates
- Your override always wins for that cell, even if the posted rate changes.
- The posted rate continues to update in the background - you can see it as the "before" rate.
- If you want to follow the market again for that cell, clear the override (see below).
Clearing An Override
- Click the cell with the override.
- Choose Clear Override.
- The cell reverts to the live posted rate.
You can also clear all overrides at once via Rate Offset And Resetting To Live Rates.
What Overrides Apply To
Overrides on the Rates page are shared with your whole team and apply across the entire dashboard:
- Every refinance candidate uses your overrides for projected savings math.
- Every renewals candidate uses them for best-rate framing.
- Every Penalty Calculator comparison uses them.
- Every client's Best Option Card uses them - unless that client has a per-client rate override (see Changing A Rate For Just One Client).
A Common Pattern
A typical setup:
- Big bank rates - leave as posted (you don't have leverage to better them).
- Monoline lender rates - override with your negotiated rates, often 10-30 bps better than posted.
- B lenders - depends on your volume; override if you have a relationship.
Once set, they apply forever until you change them.
What To Do Next
- Apply a global rate adjustment instead: Rate Offset And Resetting To Live Rates.
- Set a rate for one client only: Changing A Rate For Just One Client.